Legal notice

Company
HIYAMAYA

Company address

064-0824
401 Saintpaulia Kitamaruyama
20-2-5 Kita-4-Nishi, Chuo-ku, Sapporo, Hokkaido
Japan

Chief sales representative

Kaori Hiyama

Contact Email

info@hiyamaya.store

Online store URL

www.hiyamaya.store

Retail value sales price

Prices for each item are shown on their respective product pages or in the customers shopping cart.

Additional charges for each product purchased

・Consumption Tax (Included in the item price shown)

・Postage (Shown at checkout)

Payment Methods Available

・Credit Card

・Paypal
・Bank Transfer (Mitsubishi UFJ Bank)

Due date for payment of purchase

At the time of online checkout

Ordering method

Online orders only

Product delivery time estimate

The delivery schedule may vary depending on the availability of the items.
Ready-to-Ship Items are usually shipped within 5 business days.
Made-to-Order Items may take approximately 2-3 months before shipping. Delivery dates cannot be specified.
・Delivery may be delayed if there is a high volume of orders or depending on the customer’s location.
・If multiple items are purchased, they may be shipped separately.
・Made-to-Order Items purchased together will generally be shipped once all items are ready. If the expected shipping dates differ, the shipment will be aligned with the later date.
・If both Ready-to-Ship Items and Made-to-Order Items are purchased, the Ready-to-Ship Items will be shipped first, and the Made-to-Order Items will be shipped as they become available.

Refunds/Exchanges

▪️Order Cancellation
Cancellations are not accepted after payment confirmation.

▪️Return Policy for Defective products
Please inspect the condition of your items as soon as they arrive.
If you find that any items are damaged or defective and have only been tried on with undergarments, you can return them within 5 days of receipt.
Should you discover any defects, please contact us immediately. We will guide you through the process for exchanging the item.
If we are unable to process an exchange due to stock availability, we will issue a refund.